Reference

What You Agree To When You Use super219

These terms set out the rules that apply to your account on super219 — from how you open and fund it using GCash, Maya, or InstaPay, to how disputes are handled and what we expect from every account holder.

Philippines accounts onlyGCash, Maya, InstaPay coveredFull account lifecycleUpdates notified in-app
super219 What You Agree To When You Use super219
TERMS CONTACT

Ask Us About Any Part of These Terms

If a clause is unclear or you want to know how a specific rule applies to your account — whether that's how a GCash withdrawal is processed after verification, or what happens if your account is flagged for review — our support team is the right place to start. Reach us through live chat inside the platform, by email, or through our social messaging channel, and we will point you to the exact clause that applies.

Live Chat Open the chat icon from any page inside your account. Use this for quick questions about how a term applies to your current transaction or account status.
Email Support Send detailed questions to our support address. Useful when you need a written record of how a specific clause applies to your account or a pending withdrawal.
Social Messaging Reach us via our official social messaging channel for account-related terms questions. Response times may vary; live chat is faster for urgent concerns.
ACCOUNT INTEGRITY

How We Protect Your Account and Your Rights

Your account information is handled with care. We use SSL encryption across all sessions — whether you're on mobile checking your InstaPay withdrawal status or on desktop reviewing your transaction history. We retain account records in line with our obligations, and we do not share your personal data with third parties for marketing purposes without your consent. If you believe a term has been applied incorrectly to your account, you can raise a formal dispute through live chat or email, and we will review it and respond in writing.

Data Handling

Your account data — including GCash and Maya transaction records — is stored securely. We retain it only as long as required by our obligations and your account status.

Account Security

Each login uses OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact live chat immediately so we can secure the account.

Term Change Notices

We notify you of any change to these terms before it takes effect — via in-app message to your registered account. You can also find the current version at any time in the footer.

Dispute Process

If you disagree with how a term was applied, raise it with support through email or live chat. We will review and reply in writing, citing the specific clause involved.

Common Questions About These Terms

Here are the questions we hear most often about how these terms work in practice — from account eligibility and payment rules to how we handle updates and disputes. If your question isn't answered below, live chat is available inside your account.

Our terms apply to your account wallet from the moment funds arrive. How you sent the money — via GCash, Maya, or InstaPay — does not change which account rules apply once the balance is credited.

We send a notice to your registered account before any change takes effect. You can also check the current version in the footer at any time. Continued use after the notice means you accept the update.

Yes. Contact support via live chat or email and request account closure. Any remaining wallet balance will be processed for withdrawal to your nominated GCash or Maya account, subject to standard verification.

The specific promotion condition takes precedence for that promotion only. All other parts of these terms remain in force for your account as a whole — nothing else is overridden.

Submit your dispute via email or live chat. State the clause you believe was misapplied and describe the account event. We will review and reply in writing, referencing the exact term.

The same terms apply to all accounts in the Philippines, including players in Makati. Eligibility depends on whether using the platform is lawful under local law at your location.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.